Monday - Thursday: 9:00 a.m.-5:00 p.m.
Friday: 11:30 a.m.-5:00 p.m. (Academic Year) 9:00 a.m. - 5:00 p.m.
Saturday: 11:00 a.m.-3:00 p.m. (during the academic year; closed during the summer)
You may receive your One Card once you are granted a status as:
or faculty member by your academic program or Human Resources
At time of issuance, all new cardholders must present one of the following forms of photo identification:
Valid Driver's License
Valid Government Issued Photo Identification
Only one (1) One Card can be issued at one time. Individuals who have dual designations, i.e. staff and student will be issued a One Card based on their primary status or University designation.
By taking or submitting a photo for your University ID Card, you hereby give permission to American University (“University”) to use your name and image, visual likeness, portrait, or photograph taken of you during your affiliation with American University, without compensation, in all forms and media (including but not limited to publications, websites, catalogues, brochures, books, magazines, photo exhibits, motion picture films, and/or video) for any promotional, marketing, or any other purpose which the University deems fit in the interest of education, knowledge, research, marketing, advertising, or public relations.
New students may submit their photo online before arriving on campus or have their photo taken in the One Card & Dining Services office.
Students are strongly encouraged to submit their photo online, ahead of respective deadlines, to avoid the long lines associated with move-in.
Save the dates:
Fall semester online photo submission deadline is July 31
Spring semester online photo submission deadline is December 11
If your photo is not approved you will receive a notification to resubmit, or you may come into the One Card & Dining Services office to have your photo taken.
Incoming undergraduates participating in Eagle Summit will also have an opportunity to have their photos taken during Eagle Summit.
New staff members will receive their One Card during their New Hire Orientation. Staff may also receive a One Card before New Hire Orientation once granted a status of current staff by Human Resources. Their supervisor must request their access clearances by contacting Public Safety at email@example.com.
New faculty may receive a One Card once granted status as a current faculty member. New adjunct faculty members may have their photo taken by the One Card & Dining Services office during their orientation. Their supervisor must request their access clearances by contacting Public Safety at firstname.lastname@example.org.
Alumni are eligible for an Alumni One Card that grants:
lifetime borrowing privileges in Bender Library
a 10% discount at the Campus Store
the Alumni Audit Program
and much more!
Alumni One Cards do not include access to buildings.
Alumni One Cards are free to all alumni who have completed a degree or non-degree program. Replacements for lost or stolen cards, however, follow our replacement guidelines and incur a fee of $20 to be paid by cash or credit.
Alumni residing outside of the District of Columbia are eligible for an Alumni One Card to be mailed to your current mailing address free of charge. Please note that we can only mail cards within the continental United States. To request your card, please contact us at email@example.com and include the following information:
Your legal first and last names
AU ID number
Date of birth
Graduating class year
Current mailing address
A photo of you taken in the last year that meets our requirements
Contractors may receive a One Card only at the request of an authorizing AU employee. The AU employee must be the University point of contact for the contractor’s company. The AU employee must email firstname.lastname@example.org from their AU email account and include the following information:
The contractor’s legal first and last names
The contractor’s company name
The contract’s expiration date, which will serve as the card’s expiration date
All building access requests must be sent to the Department of Public Safety at email@example.com by the AU employee.
Guests and Interns
Guests and unpaid interns not currently affiliated with the University may receive a One Card only at the request of an AU staff or faculty Member. The AU staff or faculty member must be the guest or intern’s supervisor. The supervisor must email firstname.lastname@example.org from their AU email account and include the following information:
The cardholder’s legal first and last names
The cardholder’s department and position title
The card’s expiration date
All building access requests must be sent to Public Safety at email@example.com by the intern or guest’s supervisor.
Group Production of One Cards
Departments wanting to schedule production of One Cards for new student, staff, or faculty orientations must submit their request to firstname.lastname@example.org at least 10 business days before the event. Submitting a request does not guarantee production of One Cards. Please choose from one of the following options:
Card Production in the One Card & Dining Services office: An in-office appointment for fewer than 30 people at once. You must submit the cardholders’ legal names, AU ID numbers, and date of card expiration.